WhatsApp Shop
WhatsApp Shop: Your Online Store Inside WhatsApp
Create a WhatsApp shop where customers browse your catalogue, place orders, add delivery details and pay on WhatsApp. No app download and no website needed. Every order lands in your Vyapar Automation dashboard, ready to pack and ship.
Riya Boutique
WhatsApp Shop · Online
Cotton Kurti
Silk Dupatta
Denim Jacket
Printed Saree
- Orders and payments in chat
- UPI, cards and cash on delivery
- Automatic order updates
- Live order dashboard
How it works
How a WhatsApp Shop Works, Step by Step
From your product list to a paid, delivered order, without the customer ever leaving WhatsApp.
- 1
Create your WhatsApp shop
Add products with photos, prices, variants and categories. We set up your shop on your official WhatsApp Business number.
- 2
Share your shop link
Share one link or QR code on Instagram, Facebook, Google, ads, bills and your shop counter. Customers open it straight in WhatsApp.
- 3
Customers place an order
Shoppers browse the catalogue, pick sizes or quantities and add items to the cart, all inside the WhatsApp chat.
- 4
Delivery details in chat
A WhatsApp form collects name, address, landmark and pincode, so there is no back-and-forth asking for an address.
- 5
Pay on WhatsApp
Customers pay by UPI, card or net banking without leaving the chat, or choose cash on delivery if you allow it.
- 6
Manage orders in your dashboard
Every order appears in your Vyapar Automation dashboard with payment status, and customers get automatic order updates.
Customer experience
What Your Customers See on WhatsApp
Browse, order, share an address and pay, all in one familiar chat.
Swipe to see each step →
Order dashboard
Every WhatsApp Order in One Dashboard
See new, paid, packed and shipped orders at a glance. Open any order to view the customer, items, address and payment, update the status and reply in the same chat.
- Real-time orders with payment status
- One-click status updates sent to the customer on WhatsApp
- Daily sales, revenue and top products
- Export orders to Excel or sync to Google Sheets
WhatsApp Shop · Orders
Orders today
38
Revenue today
₹61,420
To pack
9
Paid online
86%
| Order | Customer | Items | Amount | Payment | Status |
|---|---|---|---|---|---|
| #1048 | Priya Sharma Hyderabad | 2 | ₹2,298 | Paid · UPI | Shipped |
| #1047 | Arjun Mehta Pune | 1 | ₹1,299 | Paid · Card | Packed |
| #1046 | Fatima Khan Dubai | 3 | ₹3,147 | Paid · UPI | New |
| #1045 | Rohit Verma Delhi | 1 | ₹799 | COD | Delivered |
| #1044 | Sneha Rao Bengaluru | 2 | ₹1,998 | Paid · UPI | Delivered |
Features
WhatsApp Shop Features Built to Sell More
Everything you need to run an online store on WhatsApp, from catalogue to delivery.
Product catalogue
Unlimited products with images, prices, variants like size and colour, and categories that are easy to browse.
Cart and checkout in chat
Customers add multiple items and check out inside WhatsApp, with the order summary sent to them instantly.
Delivery address capture
Native WhatsApp forms collect address and pincode. Set delivery areas, charges and free-shipping limits.
Payments on WhatsApp
Accept UPI, cards and net banking through a secure payment step in the chat, plus optional cash on delivery.
Automatic order updates
Order confirmed, packed, shipped and delivered messages go out automatically, which cuts down on where-is-my-order calls.
Abandoned cart reminders
If a customer leaves without paying, a polite WhatsApp reminder brings them back to complete the order.
Coupons and offers
Run festive discounts, first-order coupons and combo offers that apply automatically at checkout.
Stock and inventory
Mark items out of stock, track quantities and stop overselling across WhatsApp and your counter.
Broadcast new arrivals
Send new collection and restock campaigns to opted-in customers with a direct Shop Now button.
Team order handling
Assign orders and chats to staff, add notes and see who packed, shipped or answered each customer.
Sales reports
Daily orders, revenue, average order value, payment mode and top products in one view, exportable to Excel.
Integrations
Connect Razorpay, Shopify, WooCommerce, Google Sheets, shipping partners and your billing software.
Who it is for
A WhatsApp Store for Every Kind of Business
Grocery and kirana stores
Daily essentials ordered on WhatsApp with doorstep delivery and UPI payment.
Restaurants and cloud kitchens
Menu-based ordering without marketplace commissions on every order.
Fashion and boutiques
New collections with sizes and colours, shared to loyal customers every week.
Jewellery stores
Catalogues for gold, silver and diamond collections with enquiry or booking amount payment.
Bakeries and sweet shops
Cake and festive box pre-orders with delivery date and message on the cake.
D2C and home businesses
Sell handmade, beauty, wellness or home products from Instagram straight into WhatsApp.
Electronics and mobile shops
Accessories and gadgets with stock status, warranty details and quick payment.
Wholesalers and distributors
Repeat orders from retailers with bulk quantities and credit or advance payment.
What is a WhatsApp shop?
A WhatsApp shop is an online store that lives inside WhatsApp. Instead of sending customers to a website or a marketplace app, you share one link. The customer taps it, sees your products in WhatsApp, adds items to a cart, fills in delivery details and pays, all in the same chat they already use every day.
For the business, a WhatsApp shop turns the busy, manual WhatsApp ordering most shops already do (photos, prices, "please send address", "share payment screenshot") into an organised system with a catalogue, checkout, payments and an order dashboard.
Why sell on WhatsApp?
WhatsApp is where your customers already talk to you. Selling where the conversation happens removes steps: no app to download, no account to create and no unfamiliar checkout page. Questions about size, delivery or offers get answered in the same thread as the order, which helps undecided buyers complete the purchase.
Because every buyer comes in through WhatsApp, you also build a list of opted-in customers you can reach again with new arrivals, festive offers and restock alerts, without paying a marketplace commission on each repeat order.
How to create a WhatsApp shop for your business
- Get the official WhatsApp Business API on your business number (we handle the setup and Meta verification).
- Upload your products with photos, prices, variants and categories.
- Set delivery areas, delivery charges, payment options and cash on delivery rules.
- Switch on automatic messages for order confirmation, shipping and delivery.
- Share your WhatsApp shop link and QR code on social media, ads, Google Business Profile and in-store.
- Manage orders, payments and customer chats from the Vyapar Automation dashboard.
For more detail on each step, read our guide on how to create a WhatsApp shop.
WhatsApp shop vs WhatsApp Business app catalogue
The free WhatsApp Business app lets you show a simple catalogue, but every order still needs manual work: asking for the address, calculating totals, checking payment screenshots and updating the customer. It also runs on one or a few phones. A WhatsApp shop on the WhatsApp Business Platform adds a real cart, delivery forms, in-chat payments, automatic updates, multiple team members and reports, so you can take many orders at the same time without missing any.
FAQ
WhatsApp Shop FAQs
Common questions about selling, ordering and getting paid on WhatsApp.
A WhatsApp shop is an online store that runs inside WhatsApp. Customers open your shop link, browse your product catalogue, add items to a cart, share delivery details and pay without leaving the WhatsApp chat. The business manages every order from a dashboard.
With Vyapar Automation you share your product list, prices and photos, and we set up the WhatsApp shop on your official WhatsApp Business number. You then share the shop link or QR code with customers and start receiving orders in your dashboard. Book a free demo to see it working with your products.
Yes. After the customer confirms the order and delivery details, a secure payment step opens inside the chat so they can pay by UPI, debit or credit card or net banking. You can also allow cash on delivery. Payment status is updated against the order automatically.
No. Your WhatsApp shop works as your online store, so you can start selling without building a website. If you already have a Shopify or WooCommerce store, we can connect it so products and orders stay in sync.
The free WhatsApp Business app catalogue only shows products; you still collect the address, total the bill and confirm payment manually for each customer. A WhatsApp shop on the WhatsApp Business API adds a cart, delivery forms, payments, automatic order updates, a team dashboard and reports, so it can handle many orders at once.
Every order appears in your Vyapar Automation dashboard with the customer's name, number, items, address, payment mode and status. You can mark orders as packed, shipped or delivered, and the customer receives a WhatsApp update each time.
You can add your full catalogue, organised into categories, with variants like size, colour or weight. Products can be updated or marked out of stock at any time.
Yes. A WhatsApp shop with cart, payments and automation runs on the official WhatsApp Business API (WhatsApp Business Platform). Vyapar Automation is a Meta Business Partner and handles the API setup and verification for you.
WhatsApp shop is available with Vyapar Automation subscription plans, starting at ₹3,000 per month (+18% GST) with Autopay, including the dashboard and automation. See the pricing page for all plans or book a demo for a custom plan.
Yes. WhatsApp shops work for businesses in the UAE and other countries too. Payment options depend on the payment gateway available in your country, and our team will set up the right one for you.
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Ready to Open Your WhatsApp Shop?
Book a free demo and we will show you a WhatsApp shop built with your own products, payment options and delivery areas.